Refund Policy
Effective as of: July 23, 2026
At JetReady Bag, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and exchange process. Please read our policy carefully.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@jetreadybag.com. In your email, please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back to us.
3. Refund Method
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that the timing of the refund appearing on your statement may vary depending on your bank or payment provider.
4. Return Shipping Costs
The customer is responsible for all shipping costs associated with returning an item for a refund or exchange, unless the item received was damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Items that show signs of use or damage not due to manufacturing defects.
- Items not in their original packaging or missing original tags.
- Personalized or customized items.
- Clearance or final sale items.
- Gift cards.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@jetreadybag.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will gladly offer a free replacement or a full refund, including any original shipping costs, once the damage or defect is verified. We may provide a pre-paid return label for damaged/defective items.
7. Exchange Policy
If you wish to exchange an item for a different color or size, please follow the return process outlined above to return the original item. Once your return is approved and processed, you can then place a new order for the desired item. You will be responsible for the shipping costs of returning the original item and the shipping costs of the new item.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@jetreadybag.com.